I pre-ordered Mass Effect PC from Amazon, and it was dispatched late Thursday, first class, by Royal Mail. I was a bit leery, as an item had gone missing earlier in the month but my experience has been generally problem free. Our letterbox is too small for even packaged DVDs, but I pass the sorting office on my way to work, so its fairly easy to pick stuff up.
Friday, the game didn’t arrive, nor was it there on Saturday, and by Tuesday I still hadn’t recieved it, or a card for attempted delivery. This morning was the day at which Amazon officialy class the game as delayed, and will look at re-delivery. I checked in at the sorting office on the offchance that the postie had been out of attempted delivery cards. The game wasn’t there, although the guy who helped was polite, appologetic, and actually bothered to search arround in all the nooks and crannies where it may have ended up, rather than just the place it SHOULD be. I also put a note up at the entrance to our flat complex, asking anyone if it had been misdelivered, or if they had accepted delivery.
This evening however one of the neighbours across the way caught me as I was taking down the note. “Your Amazon package?” he asked, I nodded. “Well, when I saw the note this morning I was thinking that I had seen a package outside your door Friday lunchtime, smallish?” he said,
“DVD sized,” I confirmed.
Bugger. Bugger because said package certainly wasn’t there when I got home, which means that someone nabbed off with it.
In practice I haven’t lost anything (except possibly my insurance premium); the post hadn’t been passed through the door and thus Royal Mail is still liable. As a result Amazon will be able to claim a refund. (I’ve asked that either they refund my money, or send the replacement via a delivery method that requires I sign for it.) However it infuriates me, and angers me much more than if Royal Mail had lost it. It also suggests that the fate of a previous piece of mail may have been somewhat similar. It also means that I can’t trust anything to be delivered to me via the standard postal service.
Now, I have already reported the crime to the Police. I doubt that it will have any effect with respect to recovering the goods or bringing the perpetrator to justice, but it might give a bit more weight behind my complaints to Royal Mail, and it might prompt the police to stick warnings through other flats, to ensure that people are careful with deliveries, and stop sticking the front door on the latch.
I’ll also be reporting the incident to the local sorting office tomorrow, and ask that they instruct their posties NOT to leave mail outside of doors. Amusingly I’ll also be in on there on Friday to pick up a Special Delivery, which means I’ll be in the sorting office three days in a row. (Incidently, it has only been sent by Special Delivery due to the missing mail) For non-British readers of my blog (which are as imaginary as the British readers) Special Delivery is the Royal Mail courier service, and requires a signature. If he tries leaving that one outside the door there will be serious trouble.
ETA: Wow! Amazon have already initiated the refund, almost exactly two hours after I first contacted them! I’m especially impressed as the initial E-mail was sent outside of office hours. So a good thumbs up for Amazon there! Very impressed.